Legal

Refund Policy

Last updated: July 2026

Overview

Free 5G Wireless LLC acts as an informational platform and enrollment partner for the federal Lifeline program. Because the government-subsidized smartphones, tablets, and monthly service plans you receive through our carrier partners are provided free of charge (or for a heavily subsidized co-pay required by law), the standard concept of a "refund" rarely applies to our services.

Co-Pays for Connected Devices (Tablets)

Under FCC rules for certain programs (like the Affordable Connectivity Program, if active), subscribers receiving a connected device such as a tablet must contribute a co-pay of between .01 and .00. If you paid a co-pay during your application process and wish to cancel your application before the device has shipped, you are entitled to a full refund.

• Before Shipment: Full refund of the co-pay amount. Processed within 5-7 business days to the original payment method.
• After Shipment: If the device has already shipped, you must return the device in its original, unopened packaging to receive a refund of your co-pay. Return shipping costs are the responsibility of the customer.

Purchased Devices and Upgrades

If you choose to purchase an upgraded smartphone or tablet from our Store out-of-pocket, the following refund terms apply:

• 14-Day Return Window: You may return a purchased device within 14 days of delivery for a full refund (minus shipping costs and a potential restocking fee).
• Condition: The device must be in "like-new" condition, with no physical or liquid damage, and must include all original accessories and packaging.
• Defective Devices: If a purchased device arrives defective, please contact us immediately. We will arrange for an exchange or a full refund at no cost to you.

Service Cancellations

Your free monthly service plan has no contractual commitment. You may cancel your Lifeline service at any time without penalty or cancellation fees. Because the service is free to you, no refunds are issued for unused data, talk, or text allotments upon cancellation.

How to Request a Refund

To request a refund for a co-pay or a purchased device, please contact our support team:

• Email: support@free5gwireless.com (Include your order number and full name)
• Phone: +1 (600) 933-4545