Help Center

Support & Contact

We're here to help you navigate your application, activate your device, or resolve any service issues.

How Can We Help You Today?

Find quick answers to our most common requests using the resources below, or reach out to our customer care team directly.

Check Application Status: See where your application is in the approval pipeline.
Upload Required Documents: Submit proof of identity, income, or program participation securely.
View Income Limits: Check the current federal poverty guidelines for your state.

Activate Your Phone: Step-by-step instructions for activating a new SIM card.
Transfer Your Number: Learn how to bring your existing phone number to your new free plan.
Report a Lost or Stolen Phone: Find out how to suspend service and order a replacement device.

If you can't find the answer you need in our guides, our support specialists are available to assist you.

Speak directly with a support agent.

Hours: Monday–Friday, 9AM–5PM ET

Send us a detailed message.

Response time: 1 business day

For formal correspondence or device returns (please ensure you have an RMA number first), use our corporate mailing address:

Free 5G Wireless LLC
8900 NW 12th Ave
Miami, FL 33150
USA