A detailed guide on transferring your phone number to a new carrier.
Under FCC rules, you have the legal right to take your phone number with you when you switch carriers, provided your account is active. This process is called "porting."
The number one reason a number transfer fails is a mismatch of account information. You must provide your new Lifeline carrier with your exact Account Number and PIN from your old carrier. Do not guess these numbers—call your old carrier and ask for your specific "Number Transfer PIN" before starting your application.
Most households qualify through income or a program like SNAP, Medicaid, or SSI. Check eligibility →
Call +1 (600) 933-4545 or see our support center.
