Finalizing your setup and making your first call.
Under federal regulations, you must use your Lifeline service at least once every 30 days, or your service will be disconnected. Making your first test call is the best way to ensure your account is marked as active.
Once your phone is powered on and connected to the cellular network, we recommend calling a friend, checking your voicemail, or sending a quick text message. If your phone says "No Service" or "Emergency Calls Only," try restarting the device. If the problem persists, your phone may need a network reset—please contact our support team for assistance.
Most households qualify through income or a program like SNAP, Medicaid, or SSI. Check eligibility →
Call +1 (600) 933-4545 or see our support center.
