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Replace a Broken Phone

What to do if your Lifeline device is damaged.

Is It Covered by Warranty?

If your phone suddenly stopped working due to an internal defect (like the screen going completely black without being dropped), it may be covered by your warranty. Please check our Warranty policy for details.

Replacing a Damaged Phone

Warranties do not cover physical damage (cracked screens) or liquid damage. If you accidentally broke your free government phone, you have two options:

• Purchase a Replacement: You can purchase a highly affordable replacement device from our Store. Once it arrives, simply move your active SIM card into the new phone.
• Request a Replacement: Some carriers allow you to request a replacement device for a small fee (typically -). Contact customer support to check your carrier's specific policy.

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