Act quickly to protect your account and order a replacement.
If your phone is lost or stolen, you must contact customer support immediately so we can suspend your line. Suspending the line prevents unauthorized users from making international calls or draining your data allotment. We can typically suspend your service within minutes of your call.
Once your line is secure, you can order a replacement phone or a replacement SIM card (if you choose to buy your own unlocked device). Replacement fees for lost free government phones vary by carrier but are typically around . Your existing phone number will automatically transfer to the new device once it is activated.
Most households qualify through income or a program like SNAP, Medicaid, or SSI. Check eligibility →
Call +1 (600) 933-4545 or see our support center.
