Track your device and learn about our shipping policies.
We know you need to get connected quickly. Once your Lifeline application is formally approved by the National Verifier, your device or SIM card will be processed at our warehouse. Standard shipping takes between 3 to 5 business days. You should expect your package to arrive within 7 to 10 days of your approval date.
As soon as your device leaves the warehouse, you will receive an email and a text message containing your USPS or FedEx tracking number. You can click the link in the message to monitor your package's progress in real-time.
Most households qualify through income or a program like SNAP, Medicaid, or SSI. Check eligibility →
Call +1 (600) 933-4545 or see our support center.
