How to switch your service to a new provider through our platform.
If you are unhappy with your current Lifeline provider's customer service, network coverage, or device quality, you have the right to transfer your benefit to a new company. You can transfer your Lifeline benefit once every 60 days.
Transferring is easy. Simply fill out a new application through our website. During the application, you will be asked if you already have Lifeline service. Check "Yes," and consent to transfer your benefit. We will handle the paperwork with the National Verifier. Do NOT cancel your old service until your new phone or SIM card arrives, or you may lose your phone number.
Most households qualify through income or a program like SNAP, Medicaid, or SSI. Check eligibility →
Call +1 (600) 933-4545 or see our support center.
